The goal and start of delivery

I am learning a lot from Minotti next door at the Aoyama store. He says that basically all deliveries are witnessed by sales staff. Customers must be very happy. It is wonderful to be able to deliver sofas together with the impression that they are glad they bought from Minotti.

At the Kanazawa store, the factory's production manager and the store's sales manager basically accompany each other to make deliveries, and at the Aoyama store, we witness deliveries not only to the Kanto area but also to Kyoto, Nara, and Nagano. We will make the same effort at the recently opened Kyoto store.

The delivery by Executive Director Michihata is particularly well received. First, in close communication with the delivery company, he visits the customer's home as soon as the sofa arrives. He immediately gives detailed instructions on how to bring the sofa in, and pays close attention to making sure that the customer does not hold the cushions while sweating or damage the walls or floor.

After the delivery and installation of the elbows, the contractor takes over and demonstrates how to maintain the cushions and the key points of putting the covers on. Finally, the owner sits down for the first shot. Looking forward to seeing the smiles on the customers' faces at this point, the managing director seems to take the initiative in making the delivery.

DELIVERY IS THE GOAL IN TERMS OF SALES, BUT IT IS ALSO THE BEGINNING OF THE RELATIONSHIP BETWEEN TRES AND THE OWNER. THREE TO FIVE YEARS AFTER DELIVERY, ORDERS FOR REPLACEMENT COVERS TO CHANGE THE ATMOSPHERE INCREASE, AND AROUND THE 15-YEAR MARK, REQUESTS FOR FEATHER BAGS AND URETHANE REPLACEMENT ALSO BEGIN TO APPEAR. SOFAS ARE ORIGINALLY MEANT TO BE USED FOR GENERATIONS, REPLACING WEAR AND TEAR, AND DELIVERY IS THE START OF THAT PROCESS.

We look forward to a long relationship with you.