FAQ
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Q01.Can you provide nationwide support?A01.
Our directly-managed stores in Aoyama, Tokyo, Oike, Kyoto, and Kanazawa, Ishikawa will be available. On the other hand, for customers who wish to consult with us about custom-made sofas without visiting our stores, our designers will respond directly to them through online interviews. We will explain the drawings and specifications of our standard products on the screen, and strive to create a sofa that will satisfy the customer's needs. If necessary, we will send you a prototype in advance to check the comfort of your sofa.
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Q02.Can I also ask for maintenance?A02.
Of course, we can accommodate your needs. We can also make replacement covers and adjust the urethane and feathers in the cushions to provide the seating comfort you desire.
SINCE TRES SOFA FRAMES ARE VERY STRONG BY WORLD STANDARDS, THE MAIN MAINTENANCE TARGETS ARE LIKELY TO BE COVERS AND CUSHIONS.
We can supply replacement covers even for sofas delivered approximately 20 years ago. Please feel free to contact us.
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Q03.Can I bring my own fabrics?A03.
TRES OFFERS 160 TYPES OF ITALIAN FABRICS AND LEATHERS IN 600 COLORS FOR STANDARD SOFAS, BUT MANY CUSTOMERS WITH A DEEP KNOWLEDGE OF INTERIOR DESIGN BRING IN THEIR FAVORITE IMPORTED FABRICS. THIS IS ALSO TRUE FOR SPECIAL ORDERS AND CUSTOM-MADE PRODUCTS. IT IS ALSO AN OPPORTUNITY FOR OUR CUTTING AND SEWING TECHNICIANS TO WORK WITH NEW FABRICS. ALTHOUGH WE DO NOT OWN THESE FABRICS, WE WILL GLADLY TAILOR THEM INTO COVERS.
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Q04.What is the approximate schedule for delivery?A04.
THERE ARE TWO TYPES OF CASES: THOSE IN WHICH THE DESIGN IS CREATED FROM SCRATCH, AND THOSE IN WHICH TRES STANDARD PRODUCTS ARE MODIFIED.
If you start from the design phase, please contact us at
. It will take 1-2 months to finalize the design. We will prepare the necessary custom-made components by then, so it will take at least two months to commercialize the product.In the case of a custom order for a standard product
, it takes at most one month to make drawings of the shape, dimensions, and comfort requirements, and about one month to manufacture the product. It takes at most one month to make drawings of the shape, dimensions, and comfort requirements, and about one month to manufacture the product. -
Q05.Is it okay if I don't have a concrete design plan and I have a vague idea of what I want to discuss?A05.
PLEASE FEEL FREE TO START YOUR CONSULTATION WITH "SOMETHING LIKE THIS. IN MOST CASES, USERS HAVE BROUGHT IN SCRIBBLED DRAWINGS OR PHOTOS SELECTED FROM MAGAZINES. TRES WILL PROPOSE A CONCRETE PLAN BASED ON PERSPECTIVE DRAWINGS AND PLANS. WE WILL FOLLOW UP WITH YOU UNTIL YOU ARE SATISFIED WITH THE DESIGN AND COMFORT.
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Q06.How long can I cancel?A06.
CANCELLATION IS POSSIBLE DURING OR AT THE END OF THE MEETING UNTIL THE FORMAL ORDER SHEET IS SIGNED. SINCE WE ARE AN OEM MANUFACTURER, WE HAVE BEEN PROVIDING NEW PRODUCTS WITHOUT DEVELOPMENT FEES SINCE THE BEGINNING OF OUR BUSINESS, SO PLEASE DO NOT HESITATE TO CONTACT US FOR CONSULTATION.
