At TRES, our expert sofa tailors work closely with customers, to help find the perfect sofa option for each of our customers

Flow

The Ordering Process

  1. step1Try Our Sofas
  2. step2Discussion
  3. step3Place Your Order
  4. step4Production
  5. step5Delivery
  6. step6Support
01

Try Our Sofas

We highly recommend starting by visiting one of our showrooms and sitting on our sofas
for yourself, to experience the exceptional comfort of a TRES sofa firsthand.
We ordinarily have about twenty sofas to try at our Aoyama showroom,
and thirty at our Kanazawa and Kyoto showroom.

02

Discussion

Our sofa tailors hold discussions with customers, in order to learn their preferences in detail.
If you bring a floor plan of your home, or the room where the sofa will go,
we can provide better recommendations on the perfect sofa size for you.
Once the general details are worked out, customers have two ordering options: easy-order sofas,
which use a standard model that is then customized, or fully made-to-order
sofas that are made from a custom design based on customer preferences and requests.

03

Place Your Order

Fill out the order form.
Please note that, once the order form has been submitted, the order can no longer be canceled.

04

Production

Orders of standard-model sofas usually take about three weeks.
Tables and chairs take about a month. Fully made-to-order items take about a month and a half.
Note: Times shown are only estimates; actual times may vary depending on production status.

05

Delivery

We handle every aspect of delivery ourselves, until your new sofa is where you want it.
Please check the delivery route the sofa will take beforehand.
If there are any potential difficulties, such as an elevator it won’t fit into,
or if there is a hallway that may be too narrow, please let us know.
We can also separate your sofa into multiple pieces, to be reassembled
once they have all been brought in.
Note: As a separate paid option, we can also commission a delivery company
to check the delivery route.
Please let us know if you would be interested in this option.

06

Support

If you have any problems, please feel free to contact us either using the form on our website
or by telephone. In addition, our sofa covers are designed to be easily replaceable by the customer,
but if you find yourself having difficulty, please don’t hesitate to contact us.

TRES Fully Made-to-Order System

At TRES, we offer custom-built sofas, fully made to order to meet customers’ preferences for design, size, comfort, and more.

The Perfect Sofa Begins with the Perfect Design

We ask questions about the style and budget you have in mind,
the size of the area where you plan to put your sofa, and other details,
before our sofa design specialist begins drawing up a design just for you.
We keep in touch to ask about any further information we need
to complete the design for your ideal, one-of-a-kind sofa.

Every Model Is Available in Plenty of Sizes

All thirty models that we offer are available in a wide variety of sizes.
Even if you’re worried that you might not have enough room for a sofa,
we have plenty of compact options available — feel free to ask.

Comfort Designed with You in Mind

We use urethane foam and feathers to pad our seat and back cushions,
and the amounts of each can be adjusted to give them just the right firmness to be perfect for you.
If you’d like, you can even combine the features of multiple different models we offer: for example,
if you like the design of our GRVA sofa, but would prefer for it to feel like the J sofa, simply let us know.

150 Types of Premium Italian Fabric in 500 Colors

Perhaps the most readily visible element of a TRES sofa is the premium fabric, imported directly from Italy.
We offer some 150 premium fabrics in 500 colors, made with high ratios of natural fibers like cotton, linen, and wool,
for a selection unparalleled within our industry.
With this many options available, you’re sure to find one you’ll love.

Our Attention to Detail Extends to Every Detail

     

Every element of our sofas, from the feet to the frames, to the smallest of parts, can be customized.
The feet are available in various materials, such as duralumin, polished stainless steel, or solid wood,
and wooden sofa frames are available in your choice of solid walnut, black cherry, or white oak.